Returns & Cancellations

At fashions-lifestyle.com, we want you to be completely happy with your purchase. If you’re not satisfied, you can return your items for a refund or exchange.

Returns Policy

You have 28 days from the date of delivery to return unwanted items for a full refund, provided they are in their original condition with tags attached.

  • Online & In-Store Purchases: Items bought online can be returned in-store or by post. In-store purchases must be returned to a Matalan store.
  • Faulty or Damaged Items: If your item is faulty or damaged, please contact us for assistance.

How to Return

  1. Online Returns: Log in to your account at fashions-lifestyle.com to start your return.
  2. Postal Returns: Use the returns label included in your order or request one online.

Refunds

Refunds will be processed within 14 days of receiving your return. The refund will be issued to your original payment method.

Cancellations

  • Before Dispatch: You can cancel your order before it’s dispatched by visiting fashions-lifestyle.com.
  • After Dispatch: If your order has already been shipped, you’ll need to return it once received.

Exchanges

We currently do not offer direct exchanges. To swap an item, please return it and place a new order.

Non-Returnable Items

For hygiene reasons, certain items (e.g., pierced jewellery, cosmetics) cannot be returned unless faulty.

For more details, visit fashions-lifestyle.com.